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#Frequently asked questions about our products

We try to anwser most questions with our FAQ. If you don't seem to find an anwser feel free to use the chat option in the right hand corner or contact our support.

What is a mushroom extract?
Mushroom extract is a concentrated form of bioactive compounds obtained from mushrooms. It is created by extracting beneficial components from the fruiting body or mycelium of mushrooms, resulting in a potent and easily consumable supplement.
Why is your mushroom extract better than others?
We have a solution which has been tested many times and we work directly with the inventor of this formula. It differs from an alcholic based solution which damages the beneficial components. Our solution uses Vegetable Glycerin which protects the integrity of the bioactive compounds.
Are your mushroom extracts organic?
Yes, we prioritize quality, and our mushroom extracts are sourced from reputable suppliers that adhere to organic cultivation practices. This ensures a clean and natural product for our customers.
How do I consume mushroom extracts?
Mushroom extracts are versatile and can be consumed in various forms. Common options include adding them to smoothies, coffee, tea, or other beverages. Capsules and tinctures are also available for convenient daily intake.
Can mushroom extracts be used as a substitute for prescription medications?
Mushroom extracts are not meant to replace prescribed medications. If you have a medical condition or are taking medications, it's essential to consult with your healthcare professional before incorporating mushroom extracts into your routine.
Are your products tested for quality and safety?
Yes, our mushroom extracts undergo rigorous testing for quality, purity, and safety. We work with third-party laboratories to ensure that our products meet high standards and are free from contaminants.
Are your mushroom extracts suitable for vegetarians and vegans?
Yes, our mushroom extracts are plant-based and suitable for both vegetarians and vegans. We aim to provide inclusive products that align with various dietary preferences.
Can I give mushroom extracts to my children?
It's always advisable to consult with a healthcare professional before giving mushroom extracts to children. The dosage and suitability may vary based on individual needs.
How should I store mushroom extracts?
To maintain the potency and freshness of our mushroom extracts, store them in a cool, dry place, away from direct sunlight. Follow the storage recommendations on the product label for optimal results.

#About orders, shipping and many more

In this section we try to anwser all questions about orders, shipping. All from the moment your order till the arrival and after-sales services.

How long does it take for home delivery?
Typically within 5-10 days depending on the season and on the courrier. On our side your orders are proccessed frequently.
What courier do you use for deliveries?
We use many different courriers, it varies based on your location.
How does free delivery work?
Free delivery applies for every order above 150 euros. No execption on our side.
How long will it be before I get a refund?
We aim to process refunds within 5-7 working days. You will be notified by email once the refund is complete..Should you have any queries about your refund, please feel free to contact our Customer Service team via contact forms or emails.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
If you are not provided with a tracking number feel free to check with our support team about the order.
Where do I find the phone number?
We try to settle all issues via email or chat if the solution is not found the customer support agent will provide you with a phone number or call you if needed.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.